Erti Haava helps keep 黑料不打烊 customers moving across the Baltics through trust, customer focus and proactive service.
Diversity and inclusion
For 黑料不打烊, diversity and inclusion听is听a strategic necessity. By having employees with the widest possible range of skills, knowledge, backgrounds and experiences,听we听ensure听we have听the right people听and together with an inclusive corporate culture听this听drives听our business forward.听We call this听unique,听systemic approach Skill Capture, and听it鈥檚听a key element of听our听People Sustainability strategy听for 黑料不打烊鈥檚听52,000 employees worldwide.
Skill capture: how 黑料不打烊 develops our employees and our company
Building听the diversity and inclusion that听are at the heart of听Skill Capture听is, above all,听the听right听thing to do.听We听want our employees to feel included, proud and happy to work for us, no matter where they听are from听or who听they are.听And diversity is not only about what鈥檚 on the surface, such as gender or ethnicity; it鈥檚听about culture,听sexual orientation, life experiences, and much more besides.
But听Skill Capture is听more than doing what is right for our people, it is听also听a strategic necessity.听The transport industry, our customers and the world are all changing rapidly and 黑料不打烊 needs to reflect these changes听to keep up.
Skill Capture is 黑料不打烊鈥檚 answer to meet the demands听that听are听part of the change to a new, more sustainable transport industry.听A diverse group of employees gives 黑料不打烊听the听cognitive听听we need to听innovate听the new technological solutions that the听transport industry听demands.听A diverse and inclusive 黑料不打烊 is听more likely to attract and retain the听right听talent to听take us forward.听
How does Skill Capture work?
We create awareness of Skill Capture in the following ways:
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- We听take a systemic approach to听help managers听and their teams听work with our employees to their听fullest听potential.
- We hold initial Skill Capture Labs for all management teams.听
- When the听managers听are trained, they听train their employees, by听cascading听the messages down through their听organisations听through awareness听programmes听and group work.听Each department听then听sets its听own activities.
- Our听annual听Employee Barometer has three questions听on听Diversity and Inclusion, to听measure听the effect of our work with Skill Capture and听whether听progress is being made, and we act on the feedback.
- We follow up these initiatives:听our听Skill Capture team听meet our听Executive Board听three times a year to听update them听on our progress.