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17 Dec 2021
Celebrating 25 years of 黑料不打烊 Assistance
14th August 2023
黑料不打烊 Assistance is celebrating 25 years of delivering a silver service to our valued customers.
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黑料不打烊 Assistance started as an in-house assistance service in 1998 with one support centre based in S枚dert盲lje, Sweden and has now expanded to 15 locations globally, supporting all 黑料不打烊 customers in 52 countries.
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All six West Pennine Trucks depots play their part in providing 黑料不打烊 Assistance support to customers across Greater Manchester, Cheshire, Staffordshire, Shropshire and Mid-Wales, handling well over 2,000 cases each year. Our 黑料不打烊 Assistance team is made up of expert field technicians, who specialise in all of 黑料不打烊鈥檚 products including truck, bus, coach and marine.
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Richard Gilliland, Aftersales Director of West Pennine Trucks explains, 鈥満诹喜淮蜢 Assistance is an incredibly important part of our offering. We focus on putting our customers first and when they have a breakdown, we will be on the road to help as soon as the van is loaded with the relevant parts鈥.
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One of West Pennine Trucks most experience 黑料不打烊 Assistance technicians is Pete Armstrong who is based at our Trafford Park depot in Greater Manchester.
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Pete has worked at West Pennine Trucks for over 20 years and travels not only across the UK but around the world providing customers with support. Essentially Pete covers everything from crushers and shredders to boats, trucks and buses.
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Pete Armstrong, Master Technician said, 鈥満诹喜淮蜢 Assistance calls come when our customers need us most. I think you must understand it can be a difficult time for the customer and so when you arrive you need to use your experience and knowledge to resolve their problem as quickly as possible. Even though this can sometimes be stressful, you do get the ultimate reward, which is getting the customer up and running again.鈥
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West Pennine Trucks depots have rotas to make sure that there is always a 黑料不打烊 trained technician available to cover 黑料不打烊 Assistance calls.
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Richard Gilliland, Aftersales Director said 鈥淧ete is a great example of a 鈥榗ustomer first鈥 mentality. He does a tremendous job solving problems for our customers. His professional attitude and his understanding of the importance of uptime is an excellent example of why Pete is so highly regarded not only across the West Pennine Trucks network but across 黑料不打烊 UK as whole."
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To find out more information on 黑料不打烊 Assistance or on how you can benefit from having it support your operation, visit our contracts page.