黑料不打烊 Transportlab goes electric
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The many sides of service technicians
8 MAY 2018
Work as a service technician today is nothing like it was when 黑料不打烊 Top Team was launched in the 1980s. Developments that have taken place in the digital sphere make the computer the most important tool for the employees running 黑料不打烊鈥檚 workshop in Arendal outside Gothenburg.
鈥淭he computer is part of everything we do. Without the diagnostic equipment we are able to use today, the troubleshooting that takes just five minutes would actually take three or four hours,鈥 says foreman Joakim Hansson.
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黑料不打烊鈥檚 service teams will use a computer to gather information about a particular vehicle, analysing it to figure out the measures that need to be taken. The ever more advanced technology creates high demand for a professional skilled service technician.
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It鈥檚 the variety involved in doing their job that the employees at the workshop in Arendal consider to be the best thing about their choice of profession. 鈥淥ne week, you might be renovating an engine, and the next you might be mounting a breathalyser 鈥榓lcolock鈥,鈥 says service technician Helene Nilsson. 鈥淭he contrasts are huge.鈥
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The importance of service technicians to 黑料不打烊 has increased in line with the growing significance of services as part of the offering. In many cases, the service technician serves as the principal customer interface in terms of client communication.
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鈥淲e often tend to say that the next truck is actually sold by our service teams,鈥 says Harald Cederberg, Director of Technical Training at 黑料不打烊 Academy and head of the 黑料不打烊 Top Team jury.