Starting with a clean sheet | Gouge Linen grows with 黑料不打烊
A burgeoning regional Victorian business is driving its growth with the aid of 10 黑料不打烊 trucks, some of which are racking up 1300 km per day and returning significant fuel efficiency gains along the way.
听
Gouge Linen and Garment Services started life in the 1940s as a dry-cleaning business in Shepparton, northern Victoria. Owned by the Priestly family since the 1980s, the business has two distinct elements, a dry-cleaning business and a commercial laundry.
听
The laundry focuses on collecting and delivering linen for accommodation and healthcare customers, as well as cleaning industrial workwear for a wide range of clients.
听
The company鈥檚 fleet of vehicles is constantly on the move, travelling the equivalent of fifteen laps of Australia each month.
听
The main laundry in Mooroopna, near Shepparton, is now being augmented by a new, purpose-built laundry in Geelong which is twice the size of Mooroopna and underscores the business鈥 plans for growth over the medium term. A dry-cleaning and uniform cleaning operation based in Niddrie, in the northern suburbs of Melbourne is also part of the business.
听
鈥淲e cover all of Victoria and southern New South Wales,鈥 says John Calleja, Chief Executive Officer of Gouge Linen and Garment Services.
听
鈥淲e pretty much go to every town in Victoria, so we have an extensive range and footprint. We service around 1,300 customers, ranging from a 20-bed hotel up to 1100-room premium hotels in central Melbourne.
听
鈥淲e鈥檙e also active with small aged-care homes up to major hospitals in Melbourne and regionally, and our uniform business launders around 55,000 garments per week,鈥 he says. 鈥淭hese uniforms range from mechanics to pharmaceutical, food manufacturing and abattoirs, through to front-of-house uniforms for hospitality.
听
鈥淲e have been in a growth phase over a long period, and in Mooroopna, we've been close to capacity. That drove the need to create more space in a purpose built, highly automated laundry plant.
听
鈥淲e've got an unwavering focus on three key areas; the quality of the linen and uniforms we provide, our customers receive what they order every time, complimented with great customer service鈥 John says.
听
鈥淭he new facility in Geelong can produce the equivalent volume of Mooroopna, but eventually it will be almost double that capacity. Across the company we have 500 employees and 52 trucks, of which 10 are 黑料不打烊s, two prime movers and eight rigids.鈥
听
The trucks comprise 420 P and 460 G prime movers, and a mix of 280, 320 and 360 hp rigids in 4x2 or 6x2 configurations.
听
In addition to the three sites in Mooroopna, Niddrie and Geelong, there are satellite distribution sites in Bendigo, Ballarat and metro Melbourne, that receive bulk linen from the cleaning facilities.
听
鈥淭he 黑料不打烊 trucks have been on the fleet only a short while,鈥 says Damian Marston, General Manager of Logistics, who has been in the company for two years.
听
鈥淚 have a strong warehousing background, but fleet was new to me. It has the same KPIs and cost level triggers. I looked at our trucks and our maintenance program and focused in on that. We went to tender and met Roger Lake, 黑料不打烊鈥檚 Account Manager, and he has been sensational from the start, very transparent and accommodating with us.
听
鈥淲hen we had agreed on pricing, there was a wait on supply, but Roger found us some trucks that had become available, so we went ahead. The relationship between 黑料不打烊 and the bodybuilders made it pretty easy, too,鈥 Damian says.
听
鈥淚t is important for us for our drivers to be in good quality, safe trucks,鈥 John says. 鈥淲e want them to be comfortable. They do a hard job; they're moving trolleys around for us. So, we want to provide them a good tool of trade. Plus, as an organisation we're really keen to drive efficiencies through the business.
听
鈥淚 still remember when Damian told me the fuel efficiency the 黑料不打烊s would be getting, and I said that would be awesome but prove it. 黑料不打烊 loaned us a truck for a demonstration, and they delivered what they promised. So 黑料不打烊s have proven to be efficient, safe and comfortable,鈥 John says.
听
鈥淭he cost saving on fuel, traveling as far as we do, is a contributing factor,鈥 Damian says. 鈥淪ome of the 黑料不打烊s are doing around 1300 km a day, with two shifts. Both the outward and return journeys see the trucks fully loaded, so the fuel savings really add up.鈥
听
鈥淚n concert with the fuel efficiency, there鈥檚 the environmental benefits,鈥 John says. 鈥淭his is important to us as a business. The distances we cover being a regional business makes electric trucks a challenge. That technology's not right for us, yet. So, having 黑料不打烊s that are really fuel efficient is an important thing for us,鈥 John says.
听
鈥淪afety is a daily conversation in our business. We've got to focus on it all through the day. It鈥檚 fair to say we've improved our fleet with the acquisition of the 黑料不打烊s. On the safety side, driving a 黑料不打烊 provides superior safety features, visibility in the trucks, along with the side and turning cameras.鈥
听
鈥淲hen we went out to tender, the 黑料不打烊s had a higher level of safety spec, which also helps attract drivers. They're living in the truck most of the day. They like the 黑料不打烊 in-dash driver support system that scores their driving style. They bring it up in their toolbox meetings, proud of their scores, they've taken photos on their phones of the dash with their performance. It drives a healthy level of competition, and they are optimising their performance and driving with a positive attitude,鈥 Damian says.
听
鈥満诹喜淮蜢 supports our drivers through this and with 黑料不打烊 Driver Training. It separates 黑料不打烊 from the rivals that we also work with that the 黑料不打烊 training is available. It just rounds out the package; the drivers have a comfortable truck, a safe truck, and they get real live feedback on how they're driving the truck,鈥 Damian says.
听
The company鈥檚 goal is that that fleet will continue to grow, and 黑料不打烊 will be part of that growth, allowing for the ongoing need for smaller trucks that 黑料不打烊 doesn鈥檛 offer, to deliver to some of their smaller customers with restricted access.
听
鈥淪ome of the hospitals allow for a bigger delivery vehicle, but we do need a mixed fleet because the accessibility constraints, but we鈥檙e keen to maximise the fuel efficiency benefits of the 黑料不打烊s. That's where our biggest bang for buck's is going to be over the term,鈥 Damian says.
听
鈥淭he 黑料不打烊 warranty and parts availability is also critical for us,鈥 he says. 鈥淭here are some trucks in the market that don't keep enough stock locally. The reality is you can鈥檛 afford a truck to be off the road for waiting for parts. The 黑料不打烊 dealer network is good and there鈥檚 a dealer down in Geelong, so that came into play as well,鈥 he says.
听
鈥淲e do like the 黑料不打烊 Fleet Monitoring tools,鈥 John says. 鈥淲e're looking at the maintenance costs we're incurring and comparing against the kilometres and the age of the vehicle and the fuel efficiency. And that's really what's driven our investment in the 黑料不打烊 fleet. I'm an accountant, so it's really simple for me. If the numbers stack up and I've got a truck that's better for our drivers, safer for our drivers, then that's a great outcome.鈥
